We kindly advise you to carefully read the following General Terms and Conditions before using the website. By using the website, you agree to these General Terms and Conditions. If you do not agree to the General Terms and Conditions, please do not use the website. The Institute for Tourism and Development Lendava (hereinafter: The “Provider”) reserves the right to amend the General Terms and Conditions on the website www.bikepleasure.com at any time. All amendments are binding on customers, so we recommend that you regularly review these General Terms and Conditions.
Provider Information
www.bikepleasure.com is a website operated by the Institute for Tourism and Development Lendava.
Basic data:
Name: Institute for Tourism and Development Lendava
Registered office: Čentiba, Lendavska cesta 19, 9220 Lendava
Business account opened with NLB d.d.: SI56 0234 2026 0416 864
VAT ID Number: SI72731249
Registration number: 6354564000
Founder: Municipality of Lendava
Representative: Martina Bukovec – Director
Orders
Data on the submitted inquiry is stored at www.bikepleasure.com. They are available either in the user account of an individual user (access via the Internet) or in the database of the Institute for Tourism and Development Lendava (access in person or by telephone).
The customer is responsible for the information provided in the process of executing the inquiry. The Provider is not responsible for any errors in delivery due to an incorrectly stated address.
Amendments and supplements to the inquiry can be sent by e-mail.
Data Protection and Privacy
www.bikepleasure.com respects your privacy. Registration and/or entry of personal data in the online inquiry form on www.bikepleasure.com is required exclusively to request the services of www.bikepleasure.com. www.bikepleasure.com or its operator will never share, sell, rent or otherwise trade your personal data. Your personal data will never be used if you do not agree with the purpose of their use.
We carefully protect your data from loss, misuse, unauthorised access and disclosure, alteration and destruction. The data are stored on password-protected and restricted servers. The website www.bikepleasure.com duly protects your personal data and respects your choices for their intended use.
Legal Notice
The website www.bikepleasure.com and all data, images of items and graphics displayed on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. Trademarks and logos of individual companies are the property of those companies.
Responsibility and Liability
The owner of the website is the Institute for Tourism and Development Lendava. We endeavour to include accurate and up-to-date information on this site. However, the Institute for Tourism and Development Lendava does not warrant or guarantee the accuracy of the information, nor does it assume any compensation or other liability for errors in the content on the website www.bikepleasure.com. Images of items are symbolic and do not represent the actual situation (colours, accessories).
In accordance with ZVPot, the Institute is responsible for material defects in the goods that appear within two years of receipt of the goods.
A defect is deemed material if:
- the item does not have the characteristics necessary for its regular use or placing in circulation;
- the item does not have the characteristics necessary for the special use for which the buyer bought it, and this was or should have been known to the seller;
- the item does not have the characteristics and features that were expressly or tacitly agreed upon or prescribed;
- the seller delivered an item that does not match the sample or model, unless the sample or model was only shown for information purposes.
The suitability of the item is compared with another, faultless item of the same type, as well as with the manufacturer’s statements or statements on the item itself.
How is a material defect enforced? The buyer must notify us of any material defect together with a detailed description of it at his own expense within the statutory time limit and at the same time allow us to inspect the item.
Upon appropriate notice and inspection of the item, we will either:
- rectify the defect on the item;
- reimburse part of the amount paid in proportion to the defect;
- replace the defective product with a new faultless product;
- reimburse the full amount paid.
The right to enforce a material defect in an item is regulated in more detail by the provisions of the Consumer Protection Act.
Complaints and Disputes
The Provider complies with applicable European consumer protection legislation. Complaints can be sent by e-mail or to the following postal address:
Zavod za turizem in razvoj Lendava
Čentiba, Lendavska cesta 19
9220 Lendava
The complaint procedure is confidential. The Provider must confirm within five working days that he has received the complaint, inform the user or the buyer how long it will take to process it and keep the user or buyer informed about the course of the procedure. The Provider shall endeavour to settle any disputes amicably.
The Institute for Tourism and Development Lendava is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
Out-of-court Settlement of Consumer Disputes
In accordance with legal norms, the Institute for Tourism and Development Lendava does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Consumer Disputes Act.
This regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
Key Regulations
- Obligations Code (OZ), Official Gazette of the Republic of Slovenia, Nos. 83/2001, 32/2004, 28/2006 83/2001, 32/2004, 28/2006
- Copyright and Related Rights Act (ZASP), Official Gazette of the Republic of Slovenia, No. 44/2006 (ZASP-UPB2)
- Banking Act (ZBan-1), Official Gazette of the Republic of Slovenia, No. 131/2006 131/2006
- Electronic Business and Electronic Signature Act (ZEPEP), Official Gazette of the Republic of Slovenia, Nos. 57/2000, 30/2001, 25/2004, 73/2004, 61/2006 57/2000, 30/2001, 25/2004, 73/2004, 61/2006
- Electronic Commerce Market Act (ZEPT), Official Gazette of the Republic of Slovenia, No. 61/2006 61/2006
- Electronic Communications Act (ZEKom), Official Gazette of the Republic of Slovenia, Nos. 43/2004, 86/2004, 129/2006 43/2004, 86/2004, 129/2006
- Companies Act (ZGD-1), Official Gazette of the Republic of Slovenia, Nos. 42/2006, 60/2006 42/2006, 60/2006
- Hospitality Industry Act (ZGos), Official Gazette of the Republic of Slovenia, No. 4/2006 (ZGos-UBP1)
- Mass Media Act (ZMed), Official Gazette of the Republic of Slovenia, Nos. 35/2001, 54/2002, 62/2003, 73/2003, 113/2003, 16/2004, 123/2004, 96/2005, 69/2006 35/2001, 54/2002, 62/2003, 73/2003, 113/2003, 16/2004, 123/2004, 96/2005, 69/2006
- Payment Transactions Act (ZPlaP), Official Gazette of the Republic of Slovenia, Nos. 110/2006 (ZPlaP-UPB3), 114/2006, 131/2006
- Trade Act (ZT), Official Gazette of the Republic of Slovenia, Nos. 30/2006 (ZT-UPB3), 17/2006, 118/2006
- Personal Data Protection Act (ZVOP-1), Official Gazette of the Republic of Slovenia, No. 86/2004, 113/2005 86/2004, 113/2005
- Consumer Protection Act (ZVPot), Official Gazette of the Republic of Slovenia, Nos. 98/2004 (ZVPot-UPB2), 117/2004, 46/2006
- Value Added Tax Act (ZDDV-1), Official Gazette of the Republic of Slovenia, No. 117/2006 117/2006